Frequently Asked Questions
Mobile App Questions
Everything you need to know about using Sproutful as a family or carer
Who can use Sproutful?
Sproutful is designed for families, carers, and professionals — but you don't need a full team to get started. Parents can use the mobile app independently to organize daily routines, track behaviors, and manage medications.
How do I track my Sprout's routines?
Use Sproutful's checklists, logs, and notifications to track tasks, behaviors, medications, and milestones. Updates are instantly shared across your care network if you have one, or just kept private for your own reference.
Can multiple carers collaborate?
Yes! You can invite family members, support workers, and coordinators to join your Sprout's care network so everyone stays connected and up to date. Collaboration is optional — the app works fully for single users too.
Can I export my notes and logs?
Absolutely. Parents and coordiantors can export behavior logs, checklists, and notes from the mobile app to keep records, share with professionals, or for personal reference.
Is my data secure?
Absolutely. Sproutful encrypts all data and restricts access to authorized users only, keeping your family's information private and safe.
Is there a cost?
Sproutful offers a 7-day free trial for all new users. After that, you can continue your subscription to keep enjoying full access to every feature.
Who owns the data?
All data belongs to the client and their family — never the professional or the organisation. Professionals have permission-based access, and clients can revoke or adjust access at any time. This ensures transparency, safety, and full control for the people you support.
Healthcare Professional Questions
Everything you need to know about using Sproutful as a healthcare professional
Can I pay for my clients’ Sproutful subscriptions?
Yes. Many clinicians, psychologists, and providers choose to cover client subscriptions as part of their service plans. You can pay for one or multiple clients, and they’ll instantly gain access to tracking, communication, and reporting tools.
Who owns the client data?
All data belongs to the client and their family — never the professional or the organisation. Professionals have permission-based access, and clients can revoke or adjust access at any time. This ensures transparency, safety, and full control for the people you support.
What kind of data can carers and families log?
Carers and family members can log behaviours, routines, meals, sleep, incidents, mood, and observations directly from the mobile app. Everything is timestamped, structured, and synced to the client record for professional review.
Can I track clinical goals and interventions?
Yes. You can create behaviour goals, intervention strategies, and custom data points and monitor progress over time. Trends and summaries help guide reviews, plan updates, and clinical decision-making.
Can I generate reports for audits or team meetings?
Absolutely. Reports are autogenerated from the client’s data and can include logs, charts, patterns, and behaviour summaries. They’re ideal for NDIS reviews, internal audits, case meetings, and clinical handovers.
How does Sproutful help me collaborate with carers?
Sproutful provides a shared workspace where professionals, carers, and families can communicate, coordinate tasks, and stay aligned without relying on paper notes, emails, or missed messages.
Will I be notified of important changes?
Yes. You can receive alerts for significant behaviours, new incidents, changes in routines, or updates added by carers. Notifications help you stay informed without needing to chase information.
Can I use Sproutful even if a client has multiple carers?
Sproutful works perfectly for multi-carer environments. Every entry is attributed to the person who recorded it, ensuring clear accountability and an accurate timeline of care.
Does Sproutful replace my clinical tools?
Sproutful doesn’t replace clinical assessments, but it complements them by giving you high-quality, real-time data from the people who support the client day-to-day — making your assessments more accurate and informed.
Is Sproutful compliant with privacy and data standards?
Yes. Client data is encrypted, securely stored, and only accessible to those granted permission. Sproutful is built with privacy, client autonomy, and professional compliance in mind.
Pricing & Subscriptions
Everything you need to know about Sproutful pricing and subscriptions
Do all plans include support?
Yes! Every plan includes access to our friendly support team. We're here to help you set up, manage your Sprouts, and make the most of Sproutful.
Is there a free trial?
Yes — every plan comes with a 7-day free trial. You can explore all the features and decide if Sproutful is the right fit before being charged.
Can I change or cancel my plan later?
Absolutely. You can upgrade, downgrade, or cancel your subscription anytime. Your changes will apply at the end of your current billing period.
What payment methods do you accept?
We currently accept major credit and debit cards for all subscriptions.
Are there any extra or hidden fees?
No — what you see is what you pay. All features listed under each plan are included, with no hidden charges or surprise costs.
Can an organization pay for my plan?
Yes. If an organization adds you or your Sprout to their network, they can cover your subscription costs on your behalf.